FAQ

How long do the nails last?

There are several factors that go into how long your nails last;

  • How well you prep your natural nails
  • Whether you’re using glue or nail adhesive tabs
  • How rough you are with your hands

With nail glue your nails can last about 1-3 weeks. With nail adhesive tabs, your nails can last 1-4 days.

 

How do I know my size?

Please refer to our Sizing Guide

 

Are the nails reusable?

Yes, if you use nail tabs you may reuse the nails. If you use nail glue, you will need to file the excess glue off the nails before reapplying them.

 

What comes with the nails?

  • 10 hand painted nails
  •  1 Nail file
  •  1 Buffer
  •  1 Alcohol wipe
  •  1 Cuticle pusher
  •  1 Tube of Nail glue 
  •  1 Sheet of Adhesive tabs
  • Application/ Removal Instructions

 

Do you accept returns or exchanges?

Due to the nature of our product, coupled with sanitation, health and safety precautions we do not accept exchanges, returns or refunds. All sales are final. Please refer to our Return Policy page for more detailed information on our return policy.

  • In the case your nails are damaged, please email us within 24 hours of receiving your order at gripglossnails@gmail.com stating what’s wrong with your nails and detailed photos of the damaged product.

We are not responsible for the incorrect size nails ordered. Please make sure that you are sizing your nails and if unsure please order a sizing kit.

 

Can I edit my order after it is placed?

If you have ordered the wrong size, or want to change the shape or length of your nails, or entered the incorrect address please send us an email within 24 hours of placing your order.

 

 Do you offer custom orders?

Yes! you can either use the "Contact Us" tab on the site or just DM us on instagram (@gripgloss) or Facebook (@gripglossnails) with photos and or ideas and if it is something that we are able to do, we are more than happy to do it.

You will be required to pay in full before we start working on your nails via either PayPal or we may add to the site to complete order, you will be notified beforehand how we will proceed.

 

How long does it take to ship my order?

Our nails are Made to Order, which means that we make them after your order is placed. Processing time is 7-14 business days after your order is placed. (not including shipping). For Rush processing, order will be shipped out 2-4 business days after order is placed.

 

How long does it take to receive my order once shipped?

Standard shipping: 3-4 business days

Economy Shipping: 5-8 business days

UPS Flat Rate Shipping: 1-4 business days

Please note: We are NOT responsible for any delays once package is with the shipping courier. If there are any delays, please make sure to track your order and if needed, contact the courier.